We aim to offer a friendly, personal, comprehensive and high standard of family health care to all our patients. We always welcome your feedback and value your comments and suggestions. Please get in touch by telephone and let us know your thoughts. We endeavour to listen to your comments and act appropriately on the constructive feedback to deliver the best for you and your family.
Zero Tolerance Campaign
Our practice has signed up to the NHS Zero Tolerance Campaign which makes verbal abuse, threat and physical violence to all NHS staff unacceptable. Any such behaviour from any patients may result in their removal from our practice list.
Your Information, Your Rights!
How we use your medical Records
Our Fair Processing Privacy Notice explains why we collect information about you and how that information may be used to deliver your direct care and manage the local health and social care system.
The notice reflects:
- What information we collect about you;
- How and why we use that information;
- How we retain your information and keep it secure;
- Who we share your information with and why we do this.
The notice also explains your rights in relation to consent to use your information, the right to control who can see your data and how to seek advice and support if you feel that your information has not been used appropriately.
A full copy of the Fair Processing Privacy Notice is available below:
Children’s Privacy Information Leaflet
If you wish to make a Subject Access Request you can apply to the practice in writing at the address below, via email or by downloading the form below.
The Glen Medical Group
Glen Primary Care Centre
Hebburn
NE31 1NU
Email: STYNCCG.theglenmedicalgroup@nhs.net
GP Net Earnings
All GP Practices are required to declare the mean earnings (e.g average pay) for GPs working to deliver NHS services to patients at each Practice.
The average earnings figures for The Glen and The Park combined is £94,264. This includes 3 partners, 3 salaried GP’s and one locum who all worked for the practices for the minimum period of time.
Named Accountable GP
Named Accountable General Practitioner for all patients
In line with NHS contractual requirements all registered patients have now been allocated a named GP. You can, however, see any GP of your choice in the Practice.
If you are not aware of who your named GP is and would like to know please ask at reception.