Appointments can be made either by telephone, in person at our reception desk or online. We have both urgent on the day appointments (via our triage) or pre-bookable appointments.
We always try to minimise our waiting times and whilst we try to see you at the appointed time, some patients’ appointments may take longer than the time allocated, so please be patient if there is some delay.
We will also try to give you an appointment with the doctor that you prefer, but it may not always be possible. It is also advisable that you should try to see the same doctor during the course of the same illness.
We ask that you attend your appointment on time. If you are late our clinicians will be unable to see you and another appointment will need to be arranged.
For further advice on the appropriate appointment, please contact our Reception Team.
If you cannot attend an appointment for any reason please inform us as soon as possible so that we may offer the appointment to another patient.
You can contact us to cancel your appointment by:
Calling: (0191) 496 3770
Whilst we encourage our patients to come to the surgery we appreciate this may not always be possible. If you do need a home visit, please call our Reception Team who will make the appropriate arrangement.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule your house call appropriately.
You do not require a Doctor’s sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from our Reception desk.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a ‘Statement of Fitness for Work’ from your Doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
If you require a ‘Statement of Fitness for Work’ it may not be necessary for you to see your Doctor in a face to face appointment, we would therefore be grateful if you could contact our Reception Team who will guide you through the appropriate process.