“To provide patients with the highest standard of medical care possible
combining evidence based and patient centred approaches, delivered with dignity and respect by friendly, attentive and efficient people.”
• Patients’ medical conditions will be managed according to the highest standards as defined by the profession.
• Patients will be treated with courtesy and consideration by all our staff. Patients will receive appropriate information about their condition and treatment.
• The practice will endeavour to educate patients on health care matters whenever possible.
• Partners, nurses and staff will be encouraged to pursue appropriate further training.
• The practice will undertake professional training as a service to the profession.
Patient’s rights and responsibilities
• Patients should attend their appointments at the arranged time. If this is not possible they should inform the surgery as soon as possible.
• We expect that patients will understand that appointments are for one person only. Additional appointments should be made for more than one person.
• Patients are responsible for their own health, and the health of their children, and should cooperate with the practice in endeavouring to keep themselves healthy. We give you professional help and advice – please act on it!
• Requests for help and advice for non-urgent matters should be made during normal surgery hours only (0800 – 1800 hrs. Mon – Fri).
• Home visits should only be requested for patients who are seriously ill or housebound. It is important to bear in mind that most medical problems are dealt with more effectively in the clinical setting of a well-equipped surgery or hospital.
• Patients should appreciate that home visits are made at the doctor’s discretion.
Requests for visits and advice outside normal surgery hours should only be made for genuine emergencies.
• Many problems can be solved by advice alone; therefore patients should not always expect a prescription or a face to face consultation.
• We ask that patients treat the staff and doctors with courtesy and respect. Bear in mind that the reception staff have a very difficult job to do, juggling with limited resources and without detailed medical knowledge. They are trying to do their best for you.