DNA (Did Not Attend)

If a patient fails to attend for an appointment and does not contact the surgery in advance to cancel or change this appointment this then becomes a ‘Did Not Attend’ (DNA).

Recently the number of DNA appointments has risen at our Surgery with an average of 40 appointments a week wasted due to non-attenders, this equates to two full days of appointments with one of our Doctors.

The effects of these are:

An increase in the waiting time for appointments
Frustration for both staff and patients
A waste of resources
A potential risk to the health of the patient

We understand appointments are sometimes missed due to unforeseen circumstances, but we would ask that you contact the Practice as soon as possible if you are unable to attend your appointment or your appointment is no longer needed.

You can contact us to cancel your appointment by:

Calling: 0191 496 3770
Emailing: STYNCCG.TheGlenMedicalGroup@nhs.net
Texting: 0787 422 1946 (for cancellation of appointments only, please give your full name, appointment date & time)

At this time the pressure on our appointments is immense and we now monitor the amount of appointments missed weekly. Following our Practice policy we will ask anyone who does not attend on three separate occasions within one year to register at another Practice.

Did Not Attend Policy

Government have announced we are moving into the delay phase of #COVID19. This means, if you have a new cough OR a high temperature (37.8 degrees or higher), but generally feel well, you do not need to contact anybody. You do need to self isolate for 7 days.

We expect the NHS to be exceptionally busy in the coming days and weeks. If you have serious symptoms that you cannot manage at home or persist longer than 7 days, please go to NHS 111 online, or call 111 if you cannot go online.

For the most up-to-date information, please visit http://nhs.uk/coronavirus.