Zero Tolerance

Abuse to any member of our practice team is totally unacceptable, whether verbal or physical. All abuse is reported to the Practice Manager, all incidents are logged with serious incidents discussed at practice meetings.

Any physical abuse to a member of staff will be reported to the police. The patient will then be removed immediately from our list. If a patient is verbally abusive, a discussion will be held within the Partnership and it may be agreed that the patient is removed from the Practice List.

Verbal or physical abuse on our Practice premises will not be tolerated, it is not only distressing to members of staff but also to patients who may witness the event, especially the elderly and young children.